BPU Undertakes Customer Survey to Improve Services

The Kansas City Board of Public Utilities is undertaking a comprehensive customer satisfaction survey to identify areas for expanded or improved service across the entire utility. The initial phase includes an online survey, of both residential and commercial customers, and will then be expanded to include mail and telephone outreach as necessary to ensure broad community input. The survey asks about customer service practices, billing processes, products offerings, environmental initiatives, community involvement efforts, etc. It also seeks to identify preferred customer communication methods, such as social media vs. direct mail and email vs. telephone.

Once finalized, the results of the survey will be utilized to help BPU further improve the utility’s overall customer experience, identify areas for improvement, expansion, and elimination, and to better serve the needs of its customers and Wyandotte County as a whole. To participate in the online survey go to survey.bpu.com.


About BPU BPU’s water department was originally created in 1909, and its electric utility was operational in 1912. The purpose of the utility, then and to this day, is to provide the highest quality electric and water services at the lowest possible cost. Today the publicly owned utility serves approximately 63,000 electric and 50,000 water customers, primarily in Wyandotte County, Kansas. The mission of the utility and its employees is “to focus on the needs of our customers, to improve the quality of life in our community while promoting safe, reliable and sustainable utilities.” BPU’s Web site is www.bpu.com.