Conflict is Normal: Understanding and Minimizing the Disruptive Effects of Healthy Disagreement

Overview: Learn how to identify and work through conflict, negotiate outcomes that benefit as many people as possible, and encourage the growth of emotional and social intelligence so that future conflicts are minimized and worked through quickly. You’ll have a chance to practice “difficult conversations” so that they seem less intimidating or threatening, and so that you don’t pass up the opportunity to deal with a conflict just because it is uncomfortable. After attending this program, participants will be able to:

  • Define conflict and its harmful and constructive phases
  • Describe, in observable behavioral terms, what is happening to various parties during conflict.
  • List some of the behaviors and approaches to resolving conflict, while leaving everyone involved feeling understood and valued—even if not everyone got everything they wanted.
  • Define the difference between “interests” and “positions.”
  • Take stock of their own emotional and social intelligence, how to further develop those abilities, and how to use that knowledge to develop their personal wisdom.

Who Should Attend: This workshop is designed for business people, family members, and service groups.

Featured Speaker: Richard Head, LMSW, is the president of Learning Wisdom, LLC, a consulting and education firm. His background is in social service advocacy, adult education and training, and includes positions as Executive Director at Mattie Rhodes Center, several director positions at the American Management Association, and director of training delivery at H & R Block’s world headquarters. He has delivered hundreds of learning engagements to companies as diverse as General Dynamics, Boeing, Sprint, and the United States Defense Information Systems Agency. He has also coached numerous professional speakers and subject matter experts during his career. His areas of expertise include coaching, leadership development, negotiation and conflict resolution, presentation and facilitation skills, and supervision and management.

When: March 20, 2017 6:30 - 8:00 PM Registration Fee: $15.00. 1.5 CEU's (Certificate of Attendance) Pre-register only. Contact Stacy Davis to obtain registration form or visit If you have any questions and/or need translation or other accommodation, please contact Stacy Davis at by email or (913) 281-2221 ext. 112 at least 5 days prior to the workshop. Registration deadline March 16, 2017.

Location: Englewood Baptist Church Sanctuary, 1900 NE Englewood Road, Kansas City, MO 64118

Sponsored by: Mental Health America of the Heartland.