Job Alert: Bilingual Practitioner I, TFC
Job Description: Bilingual Practitioner I - Case ManagerReports To: Bilingual Clinical Program Manager Division: Family Support Services FLSA Classification: Non-Exempt Revision Date: May 19, 2016
Summary of Position Provides high-quality social work case management services to Latino clients who are victims of violence guided by agency policies and programs. The position requires emphasis on the Strengths model of case management, proficiency in Spanish and cultural competence. Provide intake and scheduling support for Spanish speaking clients seeking counseling services.
Essential Job Results
- Provides case management services to victims of crime (primarily victims of domestic violence, children who witness or experience abuse and other crimes) in Kansas. As funding is available, provide case management services to other clients receiving counseling at TFC through grant funding. Case Manager works with individuals and families to address problems that affect the family’s overall health and success which could include: transportation, connecting to community resources, advocacy with legal or medical resources, application for Crime Victim's Compensation, interpreting/translation, or assistance with filing orders of protection.
- On an on-going basis, distributes materials, make contacts within the community to develop awareness of agency services, which results in increasing service numbers by engaging current consumers, potential consumers and attend community fairs.
- Contributes to participant success by providing information and referral services to consumers seeking assistance outside of the scope of services provided by The Family Conservancy, as requested.
- Documents data collected, develops service plan with consumers to assist them in meeting their needs, executes that plan with consumer while producing and maintaining a case file in accordance with COA requirements.
- Participates in on-going program development, performing assigned tasks to either create or maintain program service including participating in utilization review meetings and community meetings.
- Daily enters, updates and maintains accurate information in program databases, such as Penelope, as applicable to individual programming and in accordance with COA standards.
- Functions as a participating member of the program team, maintaining effective relationships both with team members and community partners.
- Participates in weekly supervision meetings including problem-solving with supervisor and other team members to support effective client services.
- Monitors the Spanish speaking (Dame La Mano) voicemail daily. Responds to phone inquires from English and Spanish speaking community members seeking counseling, case management and community services. Counducts follow up phone calls to Spanish and English speaking participants, sharing Dame La mano program information, scheduling appointments for three area offices and providing community resource information. Assseses urgency of services needed and manages emergency calls with appropriate action according to agency policies and procedures. Demonstrates Bilingual fluency in written and oral Spanish/English which permits linguistic, cultural interpretation services and advocacy for consumers.
- Adheres to Agency Vehicle Procedures while providing transportation for clients when needed and within the service descriptors of the program
- Complies with Grantor’s reporting requirements by providing information for monthly program reports and service analysis.
- Assists the HIPAA Privacy Officer with maintaining office procedures and ensure security and privacy of all personally identifiable information kept in written or electronic formats.
- Adheres to Agency confidentiality policies by maintaining consumer files and program data in compliance with agency record keeping procedures.
- On an on-going basis, distributes materials, makes contacts within the community to develop awareness of agency services, which results in increasing service numbers by engaging consumers and potential consumers.
- Abides by all agency policies, state and federal laws concerning mandated reporting by notifying state protective services of intake calls or active case management client cases related to suspected child and/or elder abuse and neglect.
- For consumers seeking counseling services, explains fee policy and establishes a fee based on payer/funder criteria as needed. Collaborates with Lead Scheduling Specialist and Program Office Assistants at area counseling offices to verify benefits and request authorization for consumers.
- To inform callers of agency programs and connect them with appropriate services, keeps informed of program updates regarding existing and new services provided by The Family Conservancy.
- Provide parenting psychoeducation groups with court ordered or voluntary clients or other victim support education groups as needed and funding available.
- Effectively utilize agency technology to accomplish tasks. (Microsoft Office Suite; Google Mail, Calendar & Drive; program specific software; printers/scanners/fax/phone).
- Carries out The Family Conservancy’s Mission: Helping Children & Families Achieve a Lifetime of Success.
- Supports The Family Conservancy’s Strategic Plan and ensures accountability through successful implementation of assigned objectives where applicable.
- As part of our Performance and Quality Improvement (PQI) process, attends assigned meetings and contributes in a meaningful way.
- Maintains confidentiality of all agency information, consumer nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any per¬son currently or formerly receiving services from The Family Conservancy.
- Maintains professional standards and technical knowledge through attendance at educational workshops, reviewing professional publications, informs staff and colleagues of the results of these activities.
- Attends diversity training yearly. Application of knowledge will demonstrate awareness of the wide spectrum of socioeconomic, ethnic, racial and personal lifestyles/cultures found within the service populations. Employees are expected to apply knowledge gained from diversity training and to act in a sensitive, nondiscriminatory, professional manner.
- Accepts, uses supervision, direction, consultation to maximize available resources in the completion of work duties.
- Additional responsibilities will be assigned as needed to maintain and improve effective functioning of the department and to advance the mission of the organization.
- All job responsibilities will be carried out under the direction of agency policies and procedures.
Required Knowledge, Skills and Abilities
- Bachelor's degree in Social Work or related field required.
- fluency in written and oral English/Spanish required.
Required Competencies and Abilities
- Possess ability to work with families in a supportive manner throughout the assessment and referral processes. Demonstrate proficiency with Microsoft Office applications including Word and Excel and familiarity with e-mail and internet functions.
- Possess excellent oral and written communications skills. Demonstrated teaching/training skills.
- Being open to change and considerable variety in work environments. Effortlessly adjusting to new or changing situations and unexpected events. Willing to work flexible hours, including evening and weekends.
- Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others’ perspectives and ideas; appreciating cultural differences and adjusting one’s approach to successfully integrated with others who are different from oneself.
- Ability to work independently with minimal supervision.
- Demonstrates a strong work ethic, sound judgement, diplomacy and tact. Abillity to maintain professional boundaries with clients in their home.
- Able to serve clients from diverse cultural and socio-econmic backgrounds in their home or community setting. Collaborate with a diverse group of individuals, staff and community partners; serve as a positive role model and team player.
- Present information to groups and individuals through verbal and written formats.
- Maintain successful clearance on Criminal, Sex Offender, Medical, and Missouri and Kansas Child Abuse/Neglect Background Screenings.
- Effectively carry out The Family Conservancy’s Mission.
- Speak, read, write and hear English to communicate with community members, clients, co-workers and others. Travel throughout the facility, metropolitan area and counties within the service delivery area is required.
- As an employee providing direct services, must be free from tuberculosis.
Preferred Knowledge, Skills and Abilities
LBSW license preferred.
- Prior relevant work experience with low income and diverse populations in a community or other relevant setting preferred.
- Prior experience in working with victims of domestic violence or training in the area of domestic violence. Working knowledge of community resources preferred.
- Bilingual fluency in written and oral English/Hmong preferred.
Reporting Relationships and Principal Contacts Bilingual Clinical Program Manager. Principal contacts include other agency staff, voluntary consumers, and other social service agencies.
Supervisory Responsibility None
Americans with Disability Specifications
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. Accessing personal homes which may not be easily accessible to all. The employee must occasionally lift and/or move materials that may weigh up to 20 pounds.
Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position requires off-site work; individual must have access to transportation. Travel throughout the facility, metropolitan area and counties within the service delivery area is required. Employment is contingent upon successful clearance of Criminal, Kansas & Missouri Child/Elder Abuse and Neglect, and Sex Offender background investigations.
Occasional weekend and/or evening work may be necessary Use of hand and fingers involved in work which is performed through the extensive use of computer systems, email, phone and fax machines, and typewriters.
Must have manual dexterity and experience to perform handwritten paperwork, record keeping, and filing. Employee is required to sit for extended periods with prolonged exposure to computer monitors. Must operate various input/output devices including keyboard and computer “mouse”. A cubicle within a larger work area may define workspace. As an employee providing direct service, must be free from tuberculosis.
The Family Conservancy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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